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Using the metaphor of working in a womens accessories store (as itapos;s a more fun idea when explaining things using my actual line of work) my boss is an expert on gloves and Iapos;m an expert on knickers. My boss knows a bit about knickers and I know a bit about gloves but we each have our areas of expertise. So a snotty customer doesnapos;t think sheapos;s getting a good service from me but itapos;s just that sheapos;s too fat for the knickers she insisted on buying (er, slow server and refusing to apply six years of service packs). So I keep trying to fix her knicker-related problems but completely failing as I keep pointing out sheapos;s wearing the wrong knickers for horse-riding and if she got the right knickers they wouldnapos;t bunch in her crack (or something). But sheapos;s not happy with my advice which is perfectly skilled so she keeps going to my boss, who doesnapos;t know as much about knickers as me and he keeps saying "listen to Paul, heapos;s the company expert on knickers". I feel indept but I know itapos;s not my fault.�Am I right to be offended at this or am I being too sensitive? Either way itapos;s lunch time. Fuck waiting for them to get back to me about a�problem of their doing.
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